Information for passengers


You can receive official information about documents only in the consulate of the country you’re flying to. Passengers are responsible for the appropriate execution of their documents, observance of the laws, resolutions, rules and orders of the public authorities of the country where they are going to (passing through) or coming from. As you go on a trip, do not forget to take your international passport with the visa in it (if you fly out of Azerbaijan Republic) or your ID (within Azerbaijan Republic), your paper air ticket or e-ticket (itinerary receipt) and other documents necessary to enter / exit the country.

Travel Class

Based on the cost of airfare passengers are served in three main travel classes: first class, business class, and economy class. This classification is accepted in most international airlines.

With the first class ticket you will enjoy the most comfortable flight. You will be offered a varied menu, limitless alcoholic and non-alcoholic drinks. Besides, you will have a special check-in counter at the airport and in the first class waiting room you will have free alcoholic and non-alcoholic drinks and snacks. You will be the first to board and get off the airplane.

In business class the level of service is very high as well, there is a larger distance between seats, a varied menu including good wines – all this helps you feel comfortable during the flight.

Economy class passengers are provided with seats and meals according to European standards, including wine, juices and non-alcoholic drinks depending on take-off time, flight length and route.

Ordering Special Meals

By offering the service of ordering special meals, airlines try not only to make every passenger feel like a guest on board the aircraft, but also to make every trip an unforgettable experience. If you have special needs you can request special meals while booking your tickets or at least 24 hours before your flight departure time, and the airlines will either confirm your request or report the impossibility of offering such service. Please give the information of your allergies for certain products beforehand.

Choosing Seats in the Airplane

Flight is a tiring experience, and a wise choice of seat is not unimportant. Seats in the first class and business class cabins do not differ much. But the economy class is different. It would be ideal if you order your seat while buying your ticket. Tourist agency worker will almost surely help you in this. However some airlines do not offer the service of reserving seats in the airplanes in advance.

Choice of seat in the airplane is greatly dependant on the passenger’s preference. Some passengers like to sit by the window. Others prefer seats by the isle. Specialists say that the least rocking is in the seats near the wing and the safest seats are in the tail.

Check-in for Flight

Every airline sets its rules for the terms of beginning and ending of check-in for flight. In most cases check-in begins 2 hours before the flight departure and ends 40 minutes before the departure. Make sure to confirm these terms while issuing your ticket. In case you are late for the check-in, the airline reserve the right to act as it thinks best.

In case you are late for check-in, the further fate of your ticket will be fully dependent on the price you bought it for. In most airlines the tickets purchased for first class or business class may be rebooked for another date without paying fine. But if you bought your ticket at the cheapest or reduced price it will simply be annulled. However some airlines will allow you to rebook even such tickets. In that case you will certainly have to make an additional payment.

Airport Taxes

Airport tax is a certain amount charged from the passenger by the airport, state or municipal authorities, and other organizations; the tax amount is included in the ticket. Each tax has its name and purpose, and one airport often charges a few taxes.

How much are the airport taxes?

The tax amount depends on various factors: airlines, transit airport, stopovers, type of route and other factors. Taxes are always applied in local currency and at the time of issuance are converted into the currency of the country where the ticket is issued according to the exchange rate on the day of purchase. Therefore the exact amount of airport taxes can be identified only at the time of ticket issuance. The tax amount in some cases may reach the cost of airfare.

Transits and Transfers

It is often impossible to make a direct flight from one city to another. Sometimes stopover is needed in order to refuel the airplane. In other cases it can be necessary for the passenger to change flights and continue travelling with another flight.

Transit is when the landing is followed by further transportation with the same airlines and the same flight number.

Transfer is when the landing is followed by further transportation with a different flight number, and the airlines may be both the same and different.

Baggage Check-in

When you fly with one direct flight, there is no problem with your baggage. However when you fly with connection flights, the fate of your baggage depends on the purchased ticket. In case you purchase tickets from one airline your baggage is checked in at the place of departure to the place of arrival. In that case the workers of that airline at the connection airport are responsible for the transfer of your baggage from one flight to another one. But if you fly with flights of different airlines, you are fully responsible for picking up your baggage and checking it in at the connection airport.

All your baggage – including the one you want to take with you to the cabin as your hand baggage – shall be submitted to the airlines personnel during the flight check-in. 

Lost Baggage

Unfortunately, no airline company in the world will give you 100% guarantee for the safety of your baggage. Therefore keep in mind that you should never leave documents and money in your checked baggage. The passenger can declare the value of baggage before departure and pay an additional tax. In case of the baggage loss or damage you should turn to the appropriate service before leaving the arrival hall.

Dangerous Objects

It is strictly prohibited to carry the following in your baggage:

- Radioactive objects
- Gas
- Explosives
- Fireworks
- Poison
- Corrosive substances
- Magnets

The objects allowed to be in your checked baggage but strictly prohibited to be carried into the cabin

- Armoury
- Cold weapons
- Firearms

Most airlines put restrictions on transporting liquids, gels, and aerosols in passengers’ hand baggage.

The restrictions apply to:
- water and other drinks, soups, syrups;
- creams, lotions, and oils;
- perfumes;
- sprays;
- gels, including hair and shower gels;
- contents of spray cans, including shaving foam, other foams and deodorants;
- pastes, including toothpastes;
- mixtures of liquid and solid substances;
- ink;
- any other similar substances.

Passengers are allowed to take with them on board the aircraft only very small quantities of the substances listed above, and only on the condition that they are packed in containers with the capacity not exceeding 100 ml.

Only the following substances may be carried in hand baggage in quantities exceeding the ones mentioned above:

- baby food necessary during the flight;
- medicines necessary during the flight (in the original package with the attached medical prescriptions certifying the necessity of the medicine for the passenger, or the official prescriptions on the passenger’s name);
- drinks and perfumes purchased in duty-free shops in the airport and on board the aircraft. If they are sold in a specially sealed packages, do not tear or damage the packages until the time of examination — otherwise the contents of the packages may be confiscated during the examination at the special control point.

Dear passengers, during the examination you should be prepared to be asked to prove your need in those objects and substances during the flight.

Use of Electronic Equipment On Board the Aircraft

In order to avoid negative impact on the operation of aircraft navigation systems and to provide flight safety it is forbidden to use mobile phones during the whole flight.

In order to provide flight safety passengers are forbidden to use:
During the whole flight:
- radiotelephones;
- radio receivers;
- radio transmitters;
- toys with remote control;
- wireless network devices.

During the taxiing, take-off, climbing, descending, and landing of the aircraft:
- portable computers;
- portable computer printers;
- video-cameras, cine-cameras;
- reproducing units (tape recorders, CD and cassette players, other laser devices);
- photographic cameras;
- electronic toys;